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Frequently Asked Questions
Shipping
What countries do you ship to?
What countries do you ship to?
We ship worldwide. Shipping costs and delivery times may vary depending on your location.
How long will it take to receive my order?
How long will it take to receive my order?
We aim to dispatch your order within 7 business days, though it is usually shipped within a few days. Delivery may take approximately 7-15 days from the order date, depending on the courier and your location. During the holiday season (especially around Christmas), it may take longer for your order to arrive. We publish the cut-off date for Christmas orders at the top of our homepage.
What are the available shipping methods?
What are the available shipping methods?
All orders are shipped via standard courier service with tracking when available. We do not offer rush or expedited shipping, as all items are made to order.
Returns and Refunds
How do I return a product?
How do I return a product?
Due to the custom-made nature of our products, we are unable to accept returns or exchanges (unless the product is faulty). Please contact us if you encounter any issues, and we will do our best to assist you.
How do I cancel my order?
How do I cancel my order?
Please reach out to us if you would like to cancel your order. If your order has not been printed yet, we will be happy to cancel it. However, if it has already been printed, we will be unable to cancel your order.
Taxes & Customs Charges
Do I need to pay VAT, taxes, or customs fees?
Do I need to pay VAT, taxes, or customs fees?
This depends on where you're ordering from. Some countries apply VAT or other import duties once a shipment enters your destination. You can find this information for your country online. If you live in the EU, UK, or USA, there shouldn't be any customs fees, as your order will be printed and shipped locally. However, VAT may still apply depending on your country. For other countries, additional charges, including customs fees, may be imposed depending on local regulations. Geek Within is not responsible for these charges, and they are the customer's responsibility.
Products
What type of T-shirts do you use in your store?
What type of T-shirts do you use in your store?
We use high-quality Bella+Canvas t-shirts in our store. Our t-shirts are made from 100% combed and ring-spun cotton (Heather colors contain polyester). Most of our t-shirts are unisex and fit true to size, but we recommend checking the size guide in the product description before placing an order.